Saturday July 26, 2025

From July 26, 2025 at around 3:00 PM PDT until around 4:32 PM PDT on July 27, 2025, some users in the Asia-Pacific (specifically the Philippines) regions may have encountered trouble connecting to or loading Slack.

A regional upstream provider experienced connectivity problems that affected many services, including Slack. We initially investigated this as a Slack-specific incident, but later determined the root cause was with the provider and adjusted our communications to reflect this.

1:48 PM PST

This issue is now resolved, and users in the Philippines can load Slack as intended. We apologize for the hassle while we sorted this out, and thank you for your patience.

2:20 PM PST

We don't have any new information on the connectivity issues in the Philippines, but we're focused on getting things back to normal as quickly as we can. Changing to a mobile device or changing networks continues to be a workaround.

Thanks for sticking with us as we continue to work towards a fix. We will provide an update as soon as we have more information.

1:22 PM PST

We’ve determined that a large majority of connectivity issues appear to be related to an ISP/Backbone issue in the Philippines. Changing to a mobile device or changing networks appears to be a workaround. We are continuing to investigate.

7:06 PM PST

We're investigating an issue impacting some users' ability to load Slack in the Asia-Pacific region. We'll share an update once we have more information, and we appreciate your patience.

5:53 PM PST